Store Policy – Ensuring a Smooth Shopping Experience

Transparent and Customer-Friendly Store Policy

At Artspot.pk, we take pride in providing high-quality art supplies, handcrafted decor, and creative essentials to inspire artists and enthusiasts alike. Our Store Policy is designed to ensure a smooth and satisfying shopping experience, whether you’re purchasing premium acrylic paints, custom-made canvases, or beautifully crafted home decor. Every product at Artspot.pk is carefully curated to meet the highest standards, and our commitment to quality reflects in our Store Policy, which prioritizes customer satisfaction, transparency, and convenience.

Order and Payment Guidelines in Our Store Policy

We believe that shopping for art supplies should be hassle-free, so our Store Policy includes clear guidelines on orders, payments, shipping, returns, and customer support. When placing an order, customers can browse through an extensive range of premium brushes, sketchbooks, calligraphy sets, and handmade wall art, ensuring they find the perfect products to fuel their creativity. Payments are securely processed through trusted gateways, offering multiple options for a seamless checkout experience.

Shipping and Delivery Terms in Store Policy

Our Store Policy also covers shipping details to ensure timely and safe delivery of every purchase. Whether you’re ordering delicate resin art pieces, customized nameplates, or a set of professional watercolors, we ensure that packaging is done with utmost care to prevent damage during transit. In case of any issues, our customer service team is always available to assist with inquiries regarding delivery times, tracking, or modifications.

Return and Exchange Guidelines in Our Store Policy

Returns and exchanges are an integral part of our Store Policy, as we strive to maintain customer trust by allowing replacements for damaged or incorrect items. If you receive a defective canvas, an incorrect shade of paint, or a product that doesn’t meet your expectations, our team will guide you through the return process to ensure a fair resolution. However, personalized or custom-made items, such as hand-painted portraits or engraved nameplates, may not be eligible for returns due to their unique nature.

Commitment to Customer Satisfaction

At Artspot.pk, we prioritize both quality and customer convenience, making sure that every artist, beginner or professional, finds exactly what they need without any complications. Whether you’re looking for textured paper for your next watercolor masterpiece, premium sculpting tools, or aesthetic decor items, our clear and transparent Store Policy ensures that your shopping experience remains enjoyable and worry-free. We continuously update our policies to adapt to customer needs, keeping communication open and providing helpful resources to address any concerns. With Artspot.pk, you can shop with confidence, knowing that every purchase is backed by a Store Policy that values fairness, efficiency, and your passion for creativity.

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@artspot.pk. If your return is accepted, we’ll send you a return address label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customer will have to pay the return shipping charges and Art Spot PK is not rebonsible to refund any shipping or return shipping charges.

You can always contact us for any return question at returns@artspot.pk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items) and special orders. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or discounted items.

Exchanges
For online purchases, the fastest way to ensure if you’ve changed your mind is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be given a store voucher of your refund value that you can use on your next order.